Refund policy
Refund and Return Policy
Effective Date: 14th July 2025
At Past Perfect, we want you to love your purchase. If something isn’t right, we’re here to help. Please read our refund and return policy carefully.
1. Returns
We accept returns for a refund or store credit under the following conditions:
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Items must be returned within 14 days of receiving your order.
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Items must be unworn, unwashed, and in original condition, with all tags still attached.
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Returns must be accompanied by proof of purchase (receipt or order confirmation email).
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Sale or discounted items are final sale and cannot be returned unless faulty.
2. Refunds
Once we receive and inspect your return, we’ll notify you via email of the approval or rejection of your refund.
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Approved returns will be refunded to your original payment method within 5–10 business days.
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Shipping fees are non-refundable, unless the item is faulty or incorrect.
3. Exchanges
We do not offer direct exchanges.
4. Faulty or Incorrect Items
If your item is faulty, damaged, or incorrect:
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Please contact us by email within 7 days of receiving the item.
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Include your order number and clear photos of the issue.
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We’ll arrange a refund, replacement, or store credit—whatever works best for you.
5. Return Shipping
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Return shipping costs are the responsibility of the customer unless the item is faulty.
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We recommend using a trackable shipping method to ensure your return is received safely.
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We are not responsible for lost or undelivered returns.
6. Non-Returnable Items
We do not accept returns on the following:
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Gift cards
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Items marked Final Sale
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Worn, damaged, or washed items
7. How to Initiate a Return
Email us:
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Your full name and order number
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The item(s) you wish to return
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Reason for the return
We’ll guide you through the next steps.
8. Contact Us
If you have any questions, feel free to reach out by email